Objectives
- Optimize customer experience
- Enhance provider-patient engagement
- Improve coordination and integrated patient care
- Improve performance culture
Rationale
- Identify weaknesses/gaps in our health care delivery and bridge the gap
- Train and create awareness on patient centered care
Services offered
- Receive complaints and offer solutions
- Develop tools to improve service delivery
- Patients engagement activities
Contacts
Ext 43445/43770
Patient Charter
Our Priority is the Patient
You deserve:
- To be treated with respect and dignity
- Right to consent or refuse treatment procedure
- Information on your health condition
- Protection and privacy
- Confidentiality on your health condition
- To know the names of the people serving you
Kết quả xổ số tháp đồngYou need to:
- Bring a referral letter
- Remain in the hospital until discharged
- Use hospital services responsibly
- Keep appointments
- Settle your bills on time
- Take your medicines as prescribed
- Avoid corrupt practices
- Respect hospital employees' and people's rights
In case you have a complaint:
- Contact officers in charge
- If not satisfied talk to our customer service officers or call +254 2726300 Ext. 43121/43969
- You can forward your complaint to Chief Executive Officer as a last resort through knhadmin@alexmadman.com
Kết quả xổ số tháp đồngWhen you want to know ............. please ask
When you don't like what happens ....... please tell us
Kết quả xổ số tháp đồngWhen you like what happens ......... please tell others
We take your feedback seriously and use it to improve our services
